FAQs

What is the coupon?
A coupon code is an alphanumeric sequence that consumers can use to get a discount. To keep up to date on the latest offerings, subscribe to our newsletter.
How can I get a coupon?

1.Subscription
If you subscribe to us by leaving your valid email address on our website, you will receive an email with a coupon code attached.

2.Sales
We have aperiodical promotions with different forms of coupon distribution. Please keep an eye on the rules we put on. Usually, you could get the public coupon on our website or receive some exclusive coupons via emails or social media channels, etc.

How do I use a coupon?
Add the items you wish to purchase to your basket and proceed to the checkout page, then enter the qualifying discount code.

Why isn't my coupon working?
Your coupon may have expired or may have already been used on a previous order.
Only one coupon applies per order.
Coupons do not apply to shipping fees or service.
Coupons may not apply to limited-time sales or clearance items.
Some coupons apply only to specific items.
There may be prerequisites for the use of coupon codes, such as a minimum purchase or impose a maximum savings.

If the above exceptions do not cover the coupon you wish to use, or if you have any other question, please feel free to contact Customer Support.

Yes, you can exchange your order if it has not yet shipped. You can choose a different size, color, or a similar item that is in stock. Exchanges are quick, easy, and your original discounts and coupons remain valid.

Note: Exchanges are available only for items that have not yet shipped. Custom or special orders are not eligible for exchange.

Click here to exchange or Contact Us for assistance.

Please contact our customer service team directly.
If your order status is ‘Pending’ or ‘In Progress’, we can amend or cancel it.
If your order status is ‘Dispatched’, it cannot be amended or cancelled. However, if it meets the conditions for returns and exchanges, you may return it in accordance with our returns and exchanges policy.

Please note that orders for customised items and furniture can only be cancelled within 24 hours of payment confirmation. Furthermore, changes to items can only be made before the original order has been dispatched. Some items cannot be altered; please contact customer service if you have any queries. If you refuse delivery of goods without Anzhap’s consent, you will be charged a penalty, including but not limited to additional shipping costs and handling fees.

Changes or cancellations can only be guaranteed to be successful upon receipt of confirmation from customer service.

Certainly. For bulk orders, office fit-outs, or government tenders, please email our project team. We provide tailored quotations including volume-based discounts and logistics planning.

源氏家具株式会社 is the authorised sales and operations partner for Anzhap in the European region. This ensures that your transactions comply with UK and EU consumer protection laws and tax regulations.

As most of our inventory is managed through a specialised international supply chain:

• Standard Lead Time: 35–45 business days.
• EU Local Stock (KC Items): 7–10 business days.

Please note that high-volume periods or customs processing may occasionally affect these estimates.

Curbside Drop-Off ( default )

The carrier will unload the item(s) to the ground for you at the loading area or in front of the building/house at the curb, within the scheduled four-hour window. You may need some assistance from a family member or friend for the removal of the item(s) from curbside to your house.

Delivery Process

1) Choose a delivery option for your item at the checkout. Available delivery methods/ arrival time vary by the item and the zip code, all available option(s) will be displayed at check-out.

2) You will receive a notification email with the tracking information once the items are shipped out from the warehouse.

3) Our delivery partner will contact you to arrange a delivery date and a four-hour time slot. We hope you enjoy your shopping! Please check the condition of the items and the packaging.

If you do not feel like keeping the item or the item got damaged when it arrives, please do NOT continue with the installation as it will affect the return. Please keep all the packaging materials and contact our customer service team as soon as possible.

For further information, please read our shipping-policy

Not necessarily. Large furniture sets are often split into multiple independent packages (e.g., 2–4 boxes) to prevent damage during transit. It is common for couriers to deliver these 1–2 days apart.

We cover the majority of the EU and UK. However, addresses identified as "Remote Areas" (e.g., Corsica, Isle of Wight, Highlands) may incur a shipping surcharge. If your postcode is restricted, our team will contact you to discuss options before dispatch.

You must inspect your goods immediately upon arrival. Any transit damage or shortages must be reported to support@anzhap.eu within 7 days of delivery, accompanied by clear photographs of the packaging and the damaged components.

We accept returns within 30 days of receipt. Items must be in original, resaleable condition and packaging. Please note that return shipping costs for large furniture items are the responsibility of the customer and can be significant.

Bespoke items manufactured to your specific dimensions or colour requirements are non-returnable unless they are found to be defective or damaged upon arrival.

Yes. Our furniture uses high-quality boards that meet E1 or E0 environmental standards, ensuring low formaldehyde emissions for a healthy office environment.

All furniture is shipped with a visual assembly guide. If you find your manual missing, please contact us with your order number, and we will immediately send a digital PDF or video guide.