Welcome to ANZHAP. We specialize in premium office furniture and professional workspace solutions for customers across Germany, France, Italy, and the United Kingdom. This page explains our delivery timeframes, service tiers, and tracking so you always know what to expect.
Delivery Overview
By placing an order with ANZHAP, you agree to the shipping conditions outlined below.
Customs, Duties, VAT, and Shipping Fees
We are committed to providing a transparent and seamless shopping experience.
- Customs, Duties, and VAT: For all orders shipped from China to the EU and the UK, the product price includes all applicable Value Added Tax (VAT). We take care of all import duties and taxes that may arise during the shipment process. The price you pay at checkout is the final price, and you will not be charged any additional customs fees upon the arrival of your package.
- Shipping Fees: Shipping costs are not fixed; they are calculated automatically based on your delivery destination and the total weight of your package. The final shipping fee will be displayed at checkout once you have entered your delivery details.
Note: We do not provide tailgate lifts or forklifts for unloading. For oversized items, unloading is the customer's responsibility unless White-Glove service is arranged.
In-Stock Items — Shipped from Our Partner UK Warehouse
A selection of items is available for immediate dispatch from our regional warehouses:
-
Warehouse Locations:
- United Kingdom: Unit 2, Griffin Park, Desford, Leicester, LE9 9BZ, United Kingdom
- Processing: Dispatched within 1–2 business days after quality verification.
- Transit Time: 4–9 business days depending on your delivery location.
International Shipping to Germany, France, Italy & the UK
For products shipped from our overseas fulfillment centers to Germany, France, Italy and the United Kingdom, we offer two shipping options to match your timeline and budget:
⚡ Express Shipping
- Order processing & preparation: 10-13 business days
- International Transit & Customs Clearance: 13–17 business days
Total Estimated Timeframe:
Approx. 23–30 Business Days
📦 Standard Shipping
- Order processing & preparation: 10-13 business days
- International Transit & Customs Clearance: 25–32 business days
Total Estimated Timeframe:
Approx. 35–45 Business Days
Note: If your postal code is in an excluded range, please contact us before placing your order. We can often provide a custom logistics solution or a bespoke delivery quote for your address.
🚫 France — Areas Outside Our Standard Coverage
The following postal code ranges and territories are not covered under our standard logistics arrangement. If your delivery address falls within any of the areas listed below, please don't hesitate to reach out to our support team — we'll work with you to explore an alternative delivery solution.
Excluded Territories: Andorra, Monaco
Excluded Postal Code Ranges:
🇬🇧 United Kingdom — Areas Outside Standard Coverage
Our standard UK delivery network covers the majority of England and Wales. However, certain regions are either not accepted by our logistics partner or are not listed in the standard rate table and require a custom quote. If your address falls into any of the categories below, please get in touch before placing your order.
🚫 Regions Not Accepted
Our logistics partner does not currently accept deliveries to the following regions under any service tier.
Northern Ireland
Scotland
📋 Areas Not Listed — Custom Quote Required
The following postcode areas do not appear in our standard rate table. Delivery may still be possible — please contact us for a bespoke quote.
London & Greater London
Islands & Crown Dependencies
Partial Postcode Ranges
Custom & Bespoke Furniture — Lead Times & Delivery
For bespoke workspace solutions manufactured to your exact specifications:
- Bespoke Manufacturing: 15–25 business days (depending on project complexity and material selection).
Once production is complete, your order will be dispatched via our international logistics network. Estimated total timeframes from order confirmation:
⚡ Express Shipping
Manufacturing: 15–25 business days
International Transit & Customs: Approx. 16–24 business days
Combined Estimate:
Approx. 5–9 Weeks from Production Start
📦 Standard Shipping
Manufacturing: 15–25 business days
International Transit & Customs: Approx. 25–40 business days
Combined Estimate:
Approx. 8–13 Weeks from Production Start
Delivery Options — Curbside & White Glove
Standard Curbside: Mon–Fri, 9:00 AM – 5:00 PM. No indoor placement or assembly included.
White Glove Service (Optional): Recommended for premium conference tables and full suites. Includes indoor placement, professional assembly, and packaging removal. *Additional fees apply.
Order Tracking, Inspection & Claims
Tracking Your Order: As soon as your shipment is collected by our local courier, you'll receive a tracking number by email. You can check your delivery status at any time via our Order Tracking Page.
Received Something That Isn't Right? We ask that you inspect your items upon arrival. If anything looks damaged or is not as expected, please get in touch with us right away — the sooner you let us know, the faster we can sort things out for you. Send photos and a description to support@anzhap.co.uk within 7 days of delivery. For full details on returns, please see our Refund Policy.
| Situation | Claim Deadline |
|---|---|
| Order has tracking updates showing on the carrier's system | Within 15 days of the last recorded tracking update |
| No tracking activity has been recorded since dispatch | Within 1 month of the scheduled delivery date |
If a delivery attempt fails or a shipment is returned due to reasons on the recipient's side — such as an incorrect address, refusal to accept the parcel, or unavailability at the time of delivery — any resulting return shipping fees and re-delivery charges will be the responsibility of the original sender.
Contact & Company Information
- Sales & Operations (EU&UK): 源氏家具株式会社
- Trademark Holder: ANZHAP is a registered trademark of Muku Home Inc.
- Registered Office: 東京都江東区有明3-7-26有明フロンティアビルB棟9階,日本
- Official Support: support@anzhap.co.uk
- Business Hours: 06:00 – 12:00 (GMT), Monday to Friday
